Returns and exchanges policy


We want you to love what you ordered, but if something isn´t right, let us know.


OMKT gladly accepts returns of defective products within 30 days of purchase. We'll send you a replacement immediately free of defect from manufacturing or workmanship. If you´d rather have a refund, we´ll take care of that, too.

Please note:

Product that is removed from its original packaging cannot be returned. OMKT can only accept returns or exchanges of products with the original packaging.

You can always return products purchased online. Just tell us what is your original invoice number and the credit card you used to place the order. All products purchased with a promotional discount will be refunded for the price paid.

Mail it in

For returns: Place the product in a box with your copy of the original invoice, then send the box back to us via insured mail. All product purchased with a promotional discount will be refunded for the price paid. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

For exchanges: Circle on your original invoice the item(s) you would like to exchange. Then, include a copy of the invoice along with your product in a box and ship it to the address below via insured mail. We´ll send re-printed product or in-stock items to you right away. We will charge your credit card for the new product and process your credit for returned product as soon as we receive it.

Easy exchange: Return product with the original invoice to the address below, and order your new product at the same time by calling 416 652 7898 anytime. In-stock items will be shipped within approximately 24 hours at no charge for standard shipping and handling. We will bill your credit card for the new product and process your credit for returned product as soon as we receive it.

All returns and exchanges should be shipped via insured mail to:
Attn: OMKT Online Returns
P.O. Box 266, Station Don Mills
Don Mills, ON  M3C 2S2
Canada

Things to keep in mind

  • Online product sent back to omkt.ca 30 days or more after the date of purchase cannot be accepted/processed as a return.

  • Please note that all credit card refunds will be placed on the card used for the original purchase.

  • Please allow 3 weeks from the day you return your package for your account to be credited.

  • Allow 1-2 billing cycles for the credit to appear on your statement.

  • If the original payment was an OMKT Gift Card or OMKT Certificate, you will receive a refund as an OMKT Certificate.

  • If the original payment was a cash, check, money order, you will receive a refund check in the mail.